Please note the following policy is for online purchases only.
There may be times when you will need to return or exchange an item purchased from us. Our Returns & Exchanges Policy is designed to assist you with the return and exchange process.
If you wish to exchange any item(s) you have purchased, you can return the item(s) via post to our online store within 14 days from the date of delivery.
Products purchased online can only be returned for refund through mail. No returns or refunds can be processed at any Blue Sky Kids Land store.
Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Blue Sky Kids Land. Please contact customer service to organize pre-paid postage BEFORE sending out the item.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Blue Sky Kids Land.
Store purchases cannot be returned, exchanged or refunded online.
At Blue Sky Kids Land we want to ensure you love the items you have ordered. If you have changed your mind on a purchase we will exchange your item, issue a credit note or refund your original method of payment provided that:
• You return or exchange the item within 14 days (inclusive) from the tracked date of delivery
• You produce your original Blue Sky Kids Land invoice (receipt) when you return or exchange the item.
• The item is in original saleable condition:
-With all original tags
-In an unworn, and unused state
-Any sewn labels are still attached
• Please include a copy of your online receipt with your name and contact details in your return package.
If you are not able to comply with these requirements, Blue Sky Kids Land reserves the right to refuse an exchange or refund on change of mind items. Blue Sky Kids Land will not accept a bank statement as proof of purchase.
Any items returned as part of our promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Blue Sky Kids Land, not the original full price. The original postage will not be refunded unless the returned item was faulty or not as ordered.
Please note that full or partial return of orders over $49 that qualified for free shipping will incur the original shipping cost should the returned items bring the total cost the original order to below $49.
Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.
For exchange, please include a note with your returning item(s) that has the name/username under the original purchase, the original order number and your phone number. Please state on the note what you would like the item(s) exchanged for, ensure to include details like colour and size, and send back to our warehouse at:
AIDI PTY LTD
7 / 17a Birmingham Avenue
Villawood NSW 2163
Please ensure that prior to posting, the returned item(s) is in its original condition, unworn with the tag still in place. You will also need to include an extra prepaid postage satchel for the outgoing item(s). Please fill out your details on this bag as well. We will process the exchange once we have received your package.
We regret that we are unable to accept the return of the following items:
• Christening items and accessories.
Blue Sky Kids Land will always provide product returns and offer an exchange, credit note, refund or repair where the product is faulty and not caused by customers themselves.
Please describe clearly what and where the faulty is and send evidences to our service email email@example.com as we reserve the right to assess the condition and age of the returned goods prior to offering an exchange, credit note, refund or repair.
All orders for products are subject to availability. It is possible that an item you purchased on this Site is not in stock. We are truly sorry if any items you wish to purchase are not in stock. Any sold out items will have ‘SOLD OUT’ beside them on the statement accompanying your purchase. Your credit card will not be charged for any unavailable items.
Please print off a copy of your online receipt and a note detailing your intent to exchange or return, send along with your parcel to the online returns address listed below. Before sending, please ensure all details on this form are correct. You will be notified by email the status of your return or exchange.
Online Returns Address
Please send all returns to:
Blue Sky Kids Land
2/17a Birmingham Avenue
Villawood NSW 2163