1. Please retain receipt for exchange within 14 days of purchase. The item must be unworn, unused and with original label and packaging. ONLY credit note or exchange available; excludes special items.

2. We are not required to provide a refund or replacement if you change your mind.

3. If the item has a major defect, you can choose to exchange or keep the item and we will compensate you for any drop in value. If the defect is not major, we will repair the item within a reasonable time.

4. Formal items can only exchange with other formal items and christening items can only exchange with christening items.

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